Refund Policy
Refund & Return Policy
We want you to be fully satisfied with your purchase. If you are not, we’re here to help.
Return Period
You have 30 days from the date you receive your item to request a return.
Return Eligibility
To qualify for a return, your item must:
- Be in the same condition you received it (unworn, unused, with tags)
- Be in its original packaging
- Include a receipt or proof of purchase
How to Start a Return
use our contact form to request a return. If your return is approved, we will provide:
- A return shipping label
- Instructions on how and where to send your package
Items sent back without prior approval will not be accepted.
Damages & Issues
Inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.
Non-Returnable Items
We do not accept returns for:
- Perishable goods (e.g., food, flowers, plants)
- Custom or personalized products
- Personal care goods (e.g., beauty products)
- Hazardous materials, flammable liquids, or gases
- Sale items or gift cards
If you are unsure about your item’s eligibility, please contact us before purchasing.
Exchanges
The fastest way to exchange is to return the original item (following the steps above) and place a new order.
European Union Customers
If your order ships to the EU, you have 14 days to cancel or return it for any reason. The item must meet the same return conditions listed above.
Refunds
Once we receive and inspect your return, we will notify you of approval or rejection. If approved, your refund will be issued to your original payment method within 10 business days.
Processing times may vary depending on your bank or credit card company. If you have not received your refund within 15 business days after approval, use our contact form too contact us